This Privacy Policy describes how dbestech ("we," "us," or "our") collects, uses, and discloses information when you use our Flutter Multi-Vendor App Solution (the "Software").
1. Information We Collect
When you use our Software, we may collect the following types of information:
1.1 Personal Information
- Contact information (name, email address, phone number)
- Account credentials (username and password)
- Payment information (processed securely through third-party providers)
- Business information for vendors (store name, address, tax information)
1.2 Usage Data
- Device information (device type, operating system, unique device identifiers)
- Log data (IP address, browser type, pages visited)
- Location data (with user permission, for delivery and location-based services)
- Transaction history and order details
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our Software
- To process transactions and facilitate deliveries
- To communicate with users about their accounts and orders
- To improve and personalize user experience
- To monitor and analyze usage patterns
- To detect, prevent, and address technical issues
- To comply with legal obligations
3. Data Sharing and Disclosure
We may share information in the following situations:
3.1 With Vendors and Delivery Personnel
Necessary information is shared to facilitate order fulfillment and delivery.
3.2 With Service Providers
We may employ third-party companies to facilitate our Software, provide services on our behalf, or assist in analyzing how our Software is used.
3.3 For Legal Compliance
We may disclose information when required by law or in response to valid requests by public authorities.
4. Data Security
We implement appropriate technical and organizational measures to protect personal information, including:
- Encryption of sensitive data
- Secure server infrastructure
- Regular security assessments
- Access controls
However, no method of transmission over the Internet or electronic storage is 100% secure.
5. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate information
- Erasure: Request deletion of your personal data
- Restriction: Request restriction of processing
- Objection: Object to our processing of your data
- Portability: Request transfer of data to another organization
6. Third-Party Services
Our Software uses the following third-party services that may collect information:
- Firebase: For authentication and real-time database
- Payment Processors: Stripe, Razorpay, Paystack, PayPal
- Google Maps: For location services
- Analytics Providers: Google Analytics, Firebase Analytics
7. Children's Privacy
Our Software is not intended for use by children under 13. We do not knowingly collect personally identifiable information from children under 13.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: info@dbestech.com
- Through our website: www.dbestech.com/contact
This policy was last updated on July 25, 2025.